Black screen when charging
Insert the adaptor in place.
Short runtime when fully charged
Replace the battery. please reach customer service.
Low suction power
1. Clean filter assembly and the dust container, then correctly install them.
2. Replace the HEPA filter.
Reinstall the battery and charge it fully.
Cannot not power on
Remove the metal extension tube and attach the electric broom head directly to the engine. If it functions, then the metal extension tube needs replacement. please reach customer service.
Air outlet heats up
Clean the HEPA filter and dust container. If it happens after fully charged, then it’s normal.
Dust container cracks
Replace the dust container.
Reinstall the battery. If in vain, please reach customer service.
Display shows red brush icon
1. Remove the roller brush and detangle it，Clean the bearings on both sides of the brush head.
2. Install the metal extension tube well.
3. Remove the metal extension tube, and attach other brushes directly to the engine. If it functions, then the electric broom head’s defective, please reach customer service.
Joint button(s) broke
Keep the springs, and reach customer service for joint buttons.
Buckles of brush head broke
Replace the brush head.