A9
FAQs
Cannot power on
1. Check if it’s powered.
2. Plug the machine in well.
If in vain, please reach customer service.
Buzzer won't ring, no lights on, cannot power on
Unplug the machine and plug it back in, then restart it.
If in vain, please reach customer service.
Buzzer rings once, light on, cannot power on
Unplug the machine and plug it back in, then restart it.
If in vain, please reach customer service.
Buzzer rings once, light blinks, cannot power on
Unplug the machine and plug it back in, then restart it.
If in vain, please reach customer service.
Display error
Unplug the machine and plug it back in, then restart it.
If in vain, please reach customer service.
PM2.5 value variance
Please reach customer service.
VOC2.5 value variance
Please reach customer service.
UV light off
Please reach customer service.
Filter light blinks
Replace the filter.
If the light still blinks after the filter’s replaced, long-press the child lock and clock buttons for a few seconds simultaneously.
Buzzer rings once, solid light, buttons function, noise from air outlet and with light wind
1. Remove the PE bag from the filter，Re-installation of filters
2. Turn off the machine and remove any blockages of the air outlet.
If in vain, please reach customer service.
Air outlet smells
1. It’s normal for a new machine, and there’s no harm. After some use, the smell would disappear.
2. If used for quite a few months, please replace the filter.
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