- 10,000 Pa Powerful Suction
- 4L Bagless Auto-Empty System
- Advanced dToF Laser Navigation & 3D AI Obstacle Avoidance
- Up to 200-Minute Runtime
- Multi-Floor Mapping with 5-Layer Cloud Storage
- Ultra-Quiet Cleaning at 65 dB
Ships within 1-3 business days.
30-day risk-free trial
2-Year Warranty
Free & Fast Shipping
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
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Customer Support
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FAQ’s
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10,000 Pa Powerful Suction
Proscenic Q20 Plus delivers strong suction to pick up dust, crumbs, and pet hair in one pass, reducing the need for repeated cleaning.
4L Bagless Auto-Empty System
Eco-friendly, the 4L bagless auto-empty system allows Proscenic Q20 Plus to collect debris for up to two months, saving time, reducing maintenance, and eliminating the need for disposable dust bags.
dToF Laser Navigation & 3D AI Avoidance
With advanced laser navigation and real-time obstacle detection, Proscenic Q20 Plus cleans efficiently while avoiding furniture and everyday obstacles.
Up to 200-Minute Runtime
Powered by a high-capacity battery, Proscenic Q20 Plus can clean large areas in a single run without frequent recharging.
3-in-1 Vacuum & Mop
Proscenic Q20 Plus supports vacuuming, mopping, or combined cleaning, making it easy to adapt to different floor types and daily cleaning needs.
20 mm Obstacle Climbing
Designed to move freely across your home, Proscenic Q20 Plus climbs over thresholds and door sills up to 20 mm for uninterrupted cleaning.
Adaptive Carpet Boost
Proscenic Q20 Plus automatically increases suction on carpets, helping remove embedded dust and pet hair more effectively.
Anti-Tangle Roller Brush
The anti-tangle roller brush design helps Proscenic Q20 Plus reduce hair wrap, minimizing manual maintenance and keeping performance consistent.
5-Layer Mapping & No-Go Zones
Proscenic Q20 Plus stores up to five floor maps and allows you to set no-go zones, giving you control over where and how cleaning happens.
≤65 dB Quiet Cleaning
With low-noise operation, Proscenic Q20 Plus cleans quietly, making it suitable for homes with pets, children, or daytime use.
Zig-Zag Deep Cleaning Path
Using a zig-zag cleaning pattern, Proscenic Q20 Plus improves floor coverage and helps reduce missed spots.
Multiple Control Options
Control Proscenic Q20 Plus through the app, remote control, or Apple Watch for flexible and convenient operation.
| (1) | Main Body |
| (2) | Charging Base |
| (3) | Remote Control |
| (4) | Cleaning Brush |
| (5) | User Manual |
| (6) | HEPA Filter *2 (1 in Machine + 1 Extra) |
| (7) | Side Brush *2 (1 in Machine + 1 Extra) |
| (8) | Mop *2 (1 in Machine + 1 Extra) |
Robot Vacuums Specs Comparison Table
FAQs
Do I need to pay any additional taxes?
No, all taxes are included in the product price. You won’t be charged any extra fees.
What should I do if my product has a quality issue?
Please contact our customer service team with your order number and clear photos or videos showing the issue. We’ll assist you as soon as possible.
What should I do if i want to cancel the order?
- If you would like to cancel your order, please contact our customer service team as soon as possible with your order number before the package has been shipped.
- If the package has already been shipped with tracking information, you may REJECT the delivery upon arrival.
Once the package is successfully delivered, cancellations will need to follow our [Return & Refund Policy], and you may be responsible for the return shipping cost.
How long is the warranty period?
We offer a two-year limited warranty for machines purchased from our store (accessories not included). For full details, please refer to our Return & Warranty page.
How long will it take to receive my order?
Order processing usually takes 1–3 business days. Delivery typically takes 3–7 business days. For accessories, shipping may take 10–15 business days. If you notice any shipping issues, contact our support team with your tracking number. Thank you for your patience.
Can you ship Q20 Plus to my country?
The Q8 is currently available in all the EU and UK regions.
- The EU warehouse delivers to EU countries ONLY (UK excluded).
- The UK warehouse delivers within the United Kingdom ONLY.
What if I change my mind after receiving the product?
We offer a 30-day return window for all purchases.
- Eligibility: Returns must be requested within 30 days of the delivery date.
- Condition: Returned products must be in their original condition, including all accessories, manuals, packaging, and free gifts (if applicable).
Return Reason: - If the return is not due to a product quality issue, customers are responsible for the return shipping costs.
- If the return is due to a confirmed product quality issue, Proscenic will cover the return shipping costs.
- Restocking Fee: We do not charge any restocking fees for returned items.
For more details, please refer to our [Return & Warranty] policy.
