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M7 PRO

M7 PRO

FAQs

Cannot connect to APP

1. Please use the Proscenic APP with a 2.4GHz network.
2. Press both buttons on the robot until the lights flash blue to enter network configuration mode.
3. Choose the WiFi and enter the password correctly. Keep the WiFi password between 8-12 characters long.
4. Connect to the Proscenic hotspot, then returns to the APP.
Please reach customer service if the Proscenic hotspot does not appear on the WiFi page.

APP connection

1. Place the router, robot and phone closer.
2. Grant permissions for APP such as GPS/location.
3. Use a 2.4GHz network.
4. Enter the WiFi name and password correctly.
5. Use another phone’s hotspot as WiFi to test if the connection failure was due to network.
If in vain, please reach customer service.

Fan icon in red when collecting dust

Restart the auto dust collector.
If in vain, please reach customer service.

Dust bag icon in green when collecting dust

Correctly insert the dust bag, or replace it with a new one if full.
If in vain, please reach customer service.

Can't get back on the dust collector

1. Check if the buttons of the robot and the auto dust collector work.
2. Unplug the auto dust collector and plug it in again for re-connection.
If in vain, please reach customer service.

Water leakage

Fill up the tank and tighten the lid, then place the tank horizontally. If water runs out, then the tank needs replacement.

Large water volume

1. Tighten the lid of the water tank.
2. Adjust the water volume via APP.

No water from the water tank

1. Install the water tank well in place. Check if the metal contact pieces of the tank and robot are free from dirt.
2. Check if the water outlet’s clogged. If so, use a needle to unclog it.
3. Avoid adding detergent into the tank in case it clogs the water outlet.
4. Adjust the water volume on APP.

Fan error

Please reach customer service.

Roller brush error

Remove the roller brush and clear the tangles with the small cleaning brush attached. Clean the bearings on both sides as well.

Robot slips

1. If using mopping mode, please do NOT wet the mopping cloth beforehand.
2. Check if the wheels are worn.
If in vain, please reach customer service.

Wheels stuck

Check if there were blockages around the wheels.

Roller brush won't turn

Remove the roller brush and clear the tangles with the small cleaning brush attached. Clean the bearings on both sides as well.

Side brushes won't turn

Remove the side brush and clear the tangles, then restart the robot.

Strange noise

1. Remove the side brush to clear the tangles, then reinstall it.
2. Remove the roller brush cover and the roller brush to clean, then reinstall them.
3. If in vain, remove the roller brush cover and the roller brush, then run the robot to see if the noise disappears. For further support, please reach customer service.

Does not vacuum

Clean the dust box or replace the HEPA filter.

Robot spins / reverses

1. Gently brush the dust off the radar lens.
2. Check if the front bumper’s blocked by pushing and releasing it. Clean the front bumper lens.
3. Deal with malfunction accordingly if there’s an error reminder by APP or robot.
4. If in vain, use a toothpick or thin stick to poke the “RESET” hole around the robot and restart it.

Cannot power on / Not responding

Check if the buttons are normal, If so, use a toothpick or thin stick to poke the “RESET” hole to reset the robot, then restart it.
If in vain, please reach customer service.

Robot runs randomly

1. Wipe the lens of the front bumper clean and the cliff sensors on the bottom edge of the robot.
2. Deal with malfunction accordingly if there’s an error reminder by APP or robot.
If in vain, please reach customer service.

Slow response

1. See if the space around’s too little or with obstacles.
2. If controls with APP, make sure the network’s fine. Usually, the robot responds more slowly in rush hours due to network delay.

Does not avoid obstacles

1. Check if the front bumper’s blocked by pushing and releasing it a few times.
2. Loosen the screws at the bottom of the front bumper a bit.
3. Reinstall the front bumper.
If in vain, please reach customer service.

Robot reverses / stuck / does not move

1. Check and remove blockages.
2. Clean the side brushes, wheels, roller brush and sensors.
3. Push and release the side wheels, and see if both rebound normally.
If in vain, please reach customer service.

Does not resume cleaning

1. Check if “Do not disturb” time conflicts.
2. Enable the “resume cleaning” function.

Does not charge/recharge

1. Check if the charging base is powered. Unplug and plug it in for charging.
2. Leave enough space around the charging base for better receiving the signal.
3. Check if the metal charging pieces of the robot are free from dirt such as oxide.
If in vain, please reach customer service.

Cannot be fully charged

1. Use the original charger and place the charging base horizontally. Unplug and plug it, then try to recharge.
2. Reinstall the battery.
If in vain, please reach customer service.

Robot leaves charging base automatically

1. Use the remote control or APP to cancel the scheduling.
2. Reset the machine via APP.
3. If the problem was not solved, remove the battery, and install it after 3-5 minutes.
4. If the robot’s powered on and a pet touches it, it may auto start.
5.The use of remote controls of other household appliances may interfere with the robot due to infrared signals.

Short runtime

1. Charge the robot for 4-5 hours and check if the light of the charging stand is energized when charging.
2. When fully charged, check how long the robot could run and the battery level.
3. Replace the battery if needed.

"Dust box not installed"

1. Install the dust box well in place. Check if the metal contact pieces of the dust box and robot are free from dirt.
2. Replace the dust box if the metal contact pieces on both sides appear to be different. If so, please reach customer service.

Hot motor

Such is normal when using right after being fully charged. Please turn off the machine and allow it to cool.

Offline

1. Disable other devices’ connections if there are too many connections to the same WiFi network.
2. Use another phone’s hotspot as WiFi and see if it happens again.

No cleaning records

Let the robot finish the cleaning and return to the charging base automatically for charging. Otherwise, the cleaning records would not be saved.

Unable to locate

Place the robot on a flat surface/floor, then restart it. (The robot needs to reposition itself when the surroundings change, so this is a normal reminder)

"Place it in a safe location"

1. Check if the robot’s off the ground, place it on a flat surface/floor and restart it.
2. Clean the cliff sensors around the bottom edge of the robot.
If in vain, please reach customer service.

Off the ground

Flip the robot over, clean the cliff sensors around the edge, and restart it.
If in vain, please reach customer service.

Sensors error

1. Check if the front bumper’s blocked by pushing and releasing it. Clean the front bumper lens.
2. Clean the cliff sensors around the bottom edge of the robot.
If in vain, please reach customer service.

Radar blocked

1. Use the small cleaning brush to brush the radar lens gently, or use a hairdryer’s cool wind to blow it.
2. Stick the finger around the radar and rotate it. Wipe the lens with alcohol, then restart the robot.
If in vain, please reach customer service.

Missing areas

1. Check if obstacles prevent the robot from entering the areas.
2. Check if objects were moved or surrounding changed.
3. Check if the magnetic tape was moved.
4. Check the battery level after cleaning. The low battery could cause missed cleaning.

Map errors

Check if the network’s stable.
It’s normal that maps show differences in the situations below:
1. if the robot was blocked frequently.
2. if the robot runs under the bed or sofa.
3. if the robot’s moved manually.
4. if detergent was added to the water tank.

Firmware upgrade fails

1. Ensure the network’s fine.
2. Ensure over 20% battery power.
3. Keep the robot powered up on the charging base during the upgrade and do not interrupt it in the middle of the upgrade.

Cannot remote control

Replace the remote control’s battery.

Reacts to remote control of other household appliances

How to replace the roller brush
How to replace the fan
How to replace the bumpe
How to replace the side brush
How to replace the side wheel
How to do APP Connection
How to replace the mop cloth and the side brush
How to replace the battery
How to do daily maintenance
How to clean the roller brush
How to clean the side brush
Automatically get off from charging base
How to deal with device recharge problem
How to deal with water outlet problem
How to connect with Alexa
How to connect with google home
How to connect with google assistant
How to check if the radar is blocked
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