Orders are usually processed within 1–3 business days, with delivery taking an additional 3–7 business days.
Please note: Accessories may be shipped from our China warehouse and could take longer to arrive.
How long is the warranty period?
We offer a two-year limited warranty for machines purchased from our store (accessories not included). For full details, please refer to our Return & Warranty page.
Do I need to pay any additional taxes?
No, all taxes are included in the product price. You won’t be charged any extra fees.
What if I change my mind after receiving the product?
We offer a 14-day return window for all purchases.
Eligibility: Returns must be requested within 14 days of the delivery date.
Condition: Returned products must be in their original condition, including all accessories, manuals, packaging, and free gifts (if applicable).
Return Reason:
If the return is not due to a product quality issue, customers are responsible for the return shipping costs.
If the return is due to a confirmed product quality issue, Proscenic will cover the return shipping costs.
Restocking Fee: We do not charge any restocking fees for returned items.