A9 Air Purifier

A9 Air Purifier

• Unit does not work

  1.
  Reason: Filter cover not installed cor-rectly
  Solution: Remove bottom cover and re-install
  2.
  Reason: Bottom cover not locked in place
  Solution: Check that bottom cover is turned into locked posi-tion
  3.
  Reason: Power supply for plug
  Solution: Pull out plug and plug it back into unit
  4.
  Reason: Deformed power plug or wire
  Solution: Contact customer service
  

• Fan does not work

  1.
  Reason: The machine doesn't turn on
  Solution: Plug it in and turn on
  
  2.
  Reason: Motor is not working
  Solution: Contact customer service
  
  3.
  Reason: Unit on uneven ground
  Solution: Move to flat surface
  
  4.
  Reason: Loose or foreign particles inside
  Solution: Contact customer service
  
  5.
  Reason: Filter packaging not removed
  Solution: Remove plastic bag from filter
  
  6.
  Reason: The motor is loose
  Solution: Contact customer service
  

• Performance Issues

  1.
  Reason: Filters need to be replaced
  Solution: Replace with an original Proscenic A9 filter for bet-ter performance
  
  2.
  Reason: Air intake/outlet blocked
  Solution: Contact customer service
  
  3.
  Reason: Filter packaging not removed
  Solution: Remove plastic bag from filter
  
  4.
  Reason: Not enough space surrounding unit
  Solution: Ensure 10 inches distance between sides of air intake and that distance to air outlet is not less than 8 in.
  
  5.
  Reason: Lack of filter or filter is not properly installed
  Solution: Make sure all filters are placed in order in accordance to instructions
  
  6.
  Reason: Coverage area questions
  Solution: Check whether room area surpasses coverage area estimates