Dual-Cleaning

Steps

8000 Pa

Stable Suction

30 mins

Power-Outage Protection

Anti-Fall

Safety Rope

AI Intelligent

Navigation

10 μm

Ultra-Fine Mist

Description
FAQ

Safer, Cleaner, More Effortless Window Cleaning 

No ladders. No risky stretching. W10 Pro reaches hard-to-clean areas and takes the effort out of everyday window cleaning.

6-Level Safety Protection for Greater Peace of Mind 

Six layers of protection work together to keep W10 Pro securely attached and operating safely throughout every clean.

An Extra Cleaning Step for a Brighter, Streak-Free Finish 

After the first clean, W10 Pro adds an extra polishing step to further remove remaining marks and leave the glass brighter, cleaner, and streak-free.

AI Intelligent Navigation for Better & Safer Cleaning 

Detects frameless glass edges, avoids obstacles, and intelligently plans an optimized cleaning path for smoother, safer, and more efficient coverage.

8,000 Pa Strong Suction with Automatic Pressure Adjustment 

Powerful 8,000 Pa suction keeps W10 Pro firmly attached to the glass, while automatic pressure adjustment adapts to different surfaces for stable, reliable cleaning.

Square Design Reaches Closer to Every Corner 

The slim, square body reaches closer to edges and corners, while four corner brushes help clean areas round designs often miss.

4-Nozzle Spray + 10 μm Ultra-Fine Mist 

Two nozzles on each side spray in the direction of travel, delivering a fine, even mist that quickly softens stubborn dirt while reducing dripping and excess water.

Zigzag Cleaning for More Complete Coverage 

W10 Pro follows an organized zigzag cleaning path to cover the glass systematically, helping reduce missed spots and repeated cleaning.

From Dust to Rain Marks — Ready for Everyday Stains 

Effectively tackles everyday window messes including dust, fingerprints, rain marks, water stains, and limescale.

More Than Windows — One Robot for Multiple Surfaces 

Use it on windows, mirrors, tiles, marble, and other smooth surfaces for more versatile cleaning around the home.

4 Ways to Control — Choose What Works for You 

Control W10 Pro through the app, remote control, on-device buttons, or Alexa/Google Home voice commands for convenient cleaning your way.

(1) Window Cleaning Robot * 1
(2) Cleaning Cloths * 2
(3) Polishing Cloth * 1
(4) Power Adapter & Power Cable * 1
(5) Remote Control * 1
(6) Corner Brushes * 8
(7) Window Cleaning Solution * 1
(8) Quick Start Guide * 1
(9) User Manual * 1

FAQs

Is the Proscenic W10 Pro safe to use on windows? 

Yes. The Proscenic W10 Pro is designed with 6-level safety protection, including strong 8,000 Pa suction, power-outage protection, an anti-fall safety rope, lift-off detection, and edge/fall sensors to help keep the robot securely attached while cleaning.

Can the W10 Pro clean frameless windows? 

Yes. The W10 Pro uses intelligent edge detection to recognize frameless glass edges and adjust its cleaning path, helping it clean more safely without relying on a physical window frame.

Will the W10 Pro leave streaks on glass? 

The W10 Pro is designed to reduce streaks with a two-step cleaning process. After the main cleaning pass, an extra polishing step helps remove remaining marks and leaves the glass cleaner, brighter, and more streak-free.

How W10 Pro clean edges and corners? 

Its square design allows the robot to reach closer to window edges and corners than many round designs, while four corner brushes help improve cleaning in harder-to-reach areas.

What surfaces can the W10 Pro clean besides windows? 

The W10 Pro can be used on a variety of smooth surfaces, including glass doors, mirrors, tiles, marble, and other flat, smooth surfaces suitable for suction-based cleaning.

Can I use my own cleaning solution with the W10 Pro? 

For the best cleaning performance, we recommend using Proscenic’s official window cleaning solution. 

If you prefer to use your own cleaning solution, avoid thick, sticky, or highly viscous liquids, as they may clog the spray nozzles and affect the misting performance.

Is a window cleaning robot worth it for high or hard-to-reach windows? 

A window cleaning robot can be especially useful for large, high, or difficult-to-reach windows because it reduces the need for ladders and repeated stretching. The W10 Pro is designed to clean these areas automatically while staying securely attached to the glass.

Do I need to pay any additional taxes?

No, all taxes are included in the product price. You won’t be charged any extra fees.

What should I do if my product has a quality issue?

Please contact our customer service team with your order number and clear photos or videos showing the issue. We’ll assist you as soon as possible.

What should I do if i want to cancel the order?
  • If you would like to cancel your order, please contact our customer service team as soon as possible with your order number before the package has been shipped.
  • If the package has already been shipped with tracking information, you may REJECT the delivery upon arrival.
    Once the package is successfully delivered, cancellations will need to follow our [Return & Refund Policy], and you may be responsible for the return shipping cost.
How long is the warranty period?

We offer a two-year limited warranty for machines purchased from our store (accessories not included). For full details, please refer to our Return & Warranty page.

How long will it take to receive my order?

Order processing usually takes 1–3 business days. Delivery typically takes 3–7 business days. For accessories, shipping may take 10–15 business days. If you notice any shipping issues, contact our support team with your tracking number. Thank you for your patience.

Can you ship W10 Pro to my country?

The W10 Pro is currently available only all the EU regions (UK excluded).

What if I change my mind after receiving the product?

We offer a 30-day return window for all purchases.

  • Eligibility: Returns must be requested within 30 days of the delivery date.
  • Condition: Returned products must be in their original condition, including all accessories, manuals, packaging, and free gifts (if applicable).

    Return Reason:
  • If the return is not due to a product quality issue, customers are responsible for the return shipping costs.
  • If the return is due to a confirmed product quality issue, Proscenic will cover the return shipping costs.
  • Restocking Fee: We do not charge any restocking fees for returned items.

For more details, please refer to our [Return & Warranty] policy.