FAQs
When will out-of-stock accessories be restocked?
If an accessory is marked as out of stock, it is often no longer available for sale.
However, availability may vary. If you’re looking for a specific part, we recommend contacting our support team to check if restocking is possible or if there’s an alternative option.
Why hasn’t my accessory order been shipped yet?
In some cases, P11 Mopping battery and floor brush require model or serial number verification to ensure compatibility.
Our support team may contact you by email to confirm these details.
If you haven’t received any message, please check your spam folder or reach out to us with your product’s serial number (usually a 15-character code).
For all other orders, if your item hasn’t shipped within the expected time, feel free to contact us—we’ll make sure your order is processed as soon as possible.
What if I can’t find the accessory I need?
Our website mainly lists commonly used and in-stock accessories.
If you’re looking for a specific or less common part, please contact our support team. We’ll help you check availability or suggest a suitable alternative.
Do accessories come with a warranty?
Accessories are not covered by the 2-year warranty offered for main products.
However, if you receive a defective or damaged accessory, you can contact us within 30 days for a replacement or refund.
How do I know which accessory is compatible with my vacuum?
Many accessories are model-specific. To ensure compatibility:
- Check your vacuum model name
- Refer to the product description on the accessory page
- Or contact support with your model or serial number
When will my accessory arrives?
Shipping times depend on the warehouse location and stock availability.
- Orders shipped from our China warehouse typically arrive within 7–20 days
- Orders shipped from our European warehouse (Germany) usually arrive within 7–10 days
The shipping location is determined based on current stock availability, so delivery times may vary slightly depending on the item.
How often should I replace vacuum parts?
For optimal performance, we recommend:
- Filters: every 2–3 months
- Brushes: every 3–6 months
- Other parts: depending on usage
