Warranty,Support
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Warranty


Limited Warranty


The limited warranty applies to purchases made from authorized retailers of Proscenic. Warranty coverage applies to the original owner and to the original product only and is not transferable.

Proscenic warrants that the unit shall be free from defects in material for a period of one year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in this instruction manual, subject to the following conditions and exclusions. Refurbished products sold by Proscenic come with their own unique warranty that you can find on the product listing or contact us at support@proscenic.com with your order receipt for confirmation. Non-consumables such as motor bought separately come with 3-month limited warranty.

Product Registration

Apart from sufficient proof of purchase, online product registration may also be required in case of warranty claim, thus we highly recommend that upon purchase, you register your product(s) on Proscenic's official website (www.proscenic.com) for reference and enjoy potential exclusive benefits. To register, please select the corresponding purchase channel along with the correct order number and product’s serial number (SN).

REMEDY

The original unit deemed defective, according to Proscenic’s sole discretion, will be repaired or replaced for up to one year from the original purchase date.
In the rare event that a replacement unit is issued, the warranty coverage ends ninety (90) days following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If the unit is replaced, Proscenic reserves the right to replace unit with one of equal or greater value.

EXCLUSION

Unless agreed in writing, the Limited Warranty will not apply to consequential and incidental damages and not apply if the defect(s) relate to:
Consumable parts such as filters or brushes etc. that are subject to normal wear and tear, and require regular maintenance and/or replacement to ensure the proper functioning of your unit.
Defects caused by rough or inappropriate handling or use or damage caused by accident, misuse, neglect, fire, water, lightning or other acts of nature, external sources such as weather, electrical outages or power surges.
Improper operation or maintenance, use not in accordance with the Product instructions or connection to improper voltage supply.

Negligent use or care, neglect or careless operation or misuse of the Product.
Accident, abuse, misapplication, or any unauthorised repair, modification or disassembly or opening of the chassis of the Product.

Any failure by Buyer or a third party to comply with environmental and storage requirements for the Product specified by Seller.

Any failure to adequately package the Product for transportation.
If the battery has been short-circuited, if the seals of the battery enclosure of the cells are broken or show evidence of intervention or if the battery has been used in equipment other than that for which it has been specified.
Use of parts not in accordance with the Product instructions.

Use of parts and accessories other than those produced or recommended by Proscenic.

Use in a commercial environment as the Product is designed for residential use only.

Extreme or external causes beyond our reasonable control including but not limited to: breakdowns, fluctuation, or interruptions in electric power, ISP (internet service provider) service or wireless networks.
Weak and/or inconsistent wireless signal strength in your home.
Any product(s) purchased from unauthorised dealers/resellers.
Products used outside the country of purchase.
Lost and/or stolen products.

DISCLAIMER

This Limited Warranty is your sole and exclusive remedy against Proscenic’s sole and exclusive liability in respect of defects in your Product. This Limited Warranty replaces all other Proscenic warranties and liabilities, whether oral or written.

WARRANTY SERVICE

For Retailer Store purchasing

If you wish to make a warranty claim, please contact your local distributor.

Upon contacting your distributor, please have the serial number of your Product ready and the original proof of purchase from an authorised reseller, showing the date of purchase and full details of the Product.

For Online Store purchasing
Please reach us by either of these channels

Live Chat: www.proscenic.com
Email: support@proscenic.com
Tel: (Only in English and Japanese currently. More languages support coming soon...)
EU: +44 (0)808 273 7688 Mon-Fri
US & CA: +1(833) 313 1310 Mon-Fri
JP: 050-5533-2720 Mon-Fri
When calling the customer support center, please have the order number for the purchase of the Proscenic product from the authorised retailer ready.

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1-Year Limited Warranty
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